Privacy Policy

1. Introduction

PlainPlatformPortal ("we," "our," or "us") is dedicated to the protection of your privacy. This Privacy Policy outlines our practices concerning the gathering, utilization, disclosure, and safeguarding of your data when you visit our website plainplatformportal.site or utilize our yacht charter services.

By engaging with our services, you are agreeing to the data handling practices outlined in this document. Our policy adheres to the privacy laws in effect, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

We accumulate personal information that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or promotional activities

The types of information collected may encompass:

• Your name and contact details (email, telephone, address)
• Financial details (handled securely by third-party services)
• Your preferences and needs relating to yacht charters
• Emergency contact details
• Any relevant dietary or medical information (if provided)

2.2 Automatically Collected Information

During your website visit, we automatically collect specific data regarding your device and browsing behavior:

• IP address and geographical location data
• Type and version of web browser
• Website pages viewed and duration of visit
• Referring site details
• Information regarding your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To enhance your online experience, we utilize cookies and parallel tracking technologies. These help us with:

• Storing your preferences
• Assessing and optimizing website performance and usage
• Delivering customized content
• Advancing our offerings

You may manage your cookie preferences via your web browser settings or our cookie consent prompt.

3. How We Use Your Information

We apply the information we gather for several purposes:

• Service Provision: To facilitate yacht charter services, manage reservations, and communicate regarding your bookings
• Client Support: To address your inquiries and offer support
• Transaction Handling: For payment processing and billing management
• Safety and Oversight: To certify the security of our practices and avert fraudulent activities
• Promotion: For sending you promotional content and news, upon your approval
• Site Enhancement: To analyze visitor activity for website enhancement
• Legal Adherence: To conform to legal and regulatory standards

4. Information Sharing and Disclosure

We do not sell, exchange, or lease out your personal details to outside parties. We may disclose your information under these circumstances:

4.1 Service Providers

We may share details with dependable third-party companies that support us in various areas including payment processing, web hosting, email marketing, analytics, customer service, among others.

4.2 Legal Obligations

Your data could be disclosed if mandated by law or in response to legal processes, court orders, urgent situations, or investigations into potential illicit behavior.

4.3 Business Transactions

Should our company undergo a merger, acquisition, or a sale of its assets, your data could be part of the assets transferred.

5. Data Security

We employ suitable electronic and administrative measures to secure your personal data from unauthorized entry, changes, disclosure, or destruction. Such safeguards include encryption, secure server use, access restrictions, periodic evaluations, and team training.

However, no data transmission over the internet or method of electronic storage can be guaranteed to be invulnerable. Therefore, we cannot assure absolute safeguarding of your information.

6. Data Retention

We store your personal data only for the duration necessary for the purposes for which it was obtained, or as mandated by legal requirements. Standard retention periods are:

• Yacht charter bookings: 7 years (for tax and legal purposes)
• Marketing communications: until you opt-out or erase your information
• Website analytics data: 26 months
• Customer assistance interactions: 3 years following the most recent communication

7. Your Rights and Choices

These rights encompass access to, adjusting, deleting (subject to legal constraints), portability, opting out of marketing, and managing cookies. To exercise your rights, please reach us at the contact information provided below.

8. Third-Party Services

8.1 Google Analytics

Our website uses Google Analytics for insight into web usage. Google Analytics Opt-out Browser Add-on is available for opting out.

8.2 Social Media Interfaces

Our website may include links to social media platforms which have their independent privacy policies.

8.3 Payment Processing Services

Financial transactions are managed by third-party processors that are compliant with PCI DSS.

9. International Data Transfers

Your information might be processed in countries other than United Kingdom, and we ensure the application of suitable protective measures in line with applicable privacy laws.

10. Children’s Privacy

We do not purposely gather information from individuals under 13 years of age. If we discover that a minor has supplied us with personal data, please inform us immediately.

11. Privacy Policy Modifications

We may adjust this Privacy Policy in the future to mirror changes in our practices or legal requirements. We will inform you of these changes by updating the policy on our site, emailing registered users, or by displaying a notice on our website. Continued utilization after the effective date implies your consent to the updated practices.

12. Contact Information

For any questions relating to this Privacy Policy or our treatment of your data, kindly reach out to us:

13. Adherence to Google Ads User Consent Policy

We follow the Google Ads user consent policy. Changes to cookie/tracking settings can be made at any time through our cookie preferences.